Sick of dealing with big telcos and physical phone systems?

​​We replace your phone lines, your physical phone system (including  handsets) and your large unfriendly telco provider with our cloud based phone system and our awesome support team.

Your staff connect to the internet on their PC and or mobile phone and run an app that lets them receive and make calls for your business - a Voice Over IP (VOIP) solution.

You control and manage your cloud hosted phone system's functionality via a web portal and through our Australian based support team.

Phone system functions include menu based incoming call routing, internal extension transfers, conference calling, voicemail control, hours of operation management and more.

We are proudly Australian owned and operated and all national phone call data remains within Australia.

 

Cloud Phone Service - how it works


Your existing phone system (traditional PABX system) and your Telstra phone lines (PST lines) are replaced with our Internet based service.


Our service consists of Internet based phone lines and PABX software (which manages your phone system). The PABX software is hosted on a server with us.

Using our handset software on your PCs and mobile phones you then connect to the hosted PABX to allow you to receive and make calls as well as route internal calls to various extensions.​

A range of options and settings within your hosted PABX are accessed via a web-based portal for ease of management.

Why would you want to move to a cloud phone service?


The main reasons firms are moving to cloud phone services is to

  1. save money

  2. remove the need to deal with large telcos (eg. Telstra)

  3. improve and expand the functionality and flexibility of the phone system itself

  4. use the same system across multiple offices and devices including mobiles/tablets

  5. ensure your business presents professionally when you receive incoming calls

What makes the i360 cloud phone service unique?


Our personalised support and billing services as well as the ability to provide additional integrated cloud based products for your small business makes our service unique. Our service is very reliable due to our use of large scale cloud providers like AWS to underpin our services. Our technology is all based in Australia and so is our support and management teams.

​​​​

What do you need to use a cloud phone service?


All you need is a reliable internet connection (eg. ADSL/NBN/4G) to use the VOIP based cloud phone system. 

​​Can you use Soft Phone apps to replace your old handsets?


Yes, today's Soft Phone apps replace old physical handset hardware which allow you to use your phone lines and extensions to communicate with external and internal parties. All controls including making, receiving and diverting calls are completed within the PC application making for intuitive functionality.

The i360 Cloud Service is a complete cloud solution meaning that you can operate your hosted pbx without problematic old handsets.

Soft handsets are better than old physical handsets because:
 

  1. Physical hardware can break down and not allow staff to send/receive calls

  2. Soft Phones are mobile and can allow staff to take their landline/extension with them when out of office

  3. Physical handsets are expensive to buy and maintain

  4. Soft Phones allow for an app to be installed on any internet connected PC/mobile device turning that device into a phone

  5. Physical handsets are more costly to install and setup as they often require integration into your network

  6. Soft Phones take minutes to setup and do not involve any network or hardware changes to be made

  7. Soft Phones work on mobile handsets as well as your PCs and Tablets to give you maximum flexibility and efficiency.

  8. This also means that if your staff do prefer a physical handset you can simply purchase a cheap mobile handset without a sim/plan and use it by connecting it to your wifi network.

Soft Phone App will run on your PCs and Mobile Phones or Tablets

Screenshots of the phone app

Recommended USB Headsets to connect to PC

Use unlocked mobile handset if physcial handsets are preferred

mobile handset.JPG

Mobile Phone App

If you would like staff to be able to access a single handset (eg at reception) rather than their personal phones then a simple unlocked mobile phone handset running the i360 Cloud Phone app will allow you to make, answer and transfer calls and more!

Just connect it to your modem's wifi and make and receive landline calls.

Click on image of phone to see range at OfficeWorks.

 

Cloud Phone Service Features

$99 setup

We deploy your new cloud-based phone system and assist you to configure it to meet your requirements. We also help you to setup your phone system apps.

No fixed contracts

Our service is offered on a month-to-month basis with no lock-in contracts. Add or remove lines, extension and numbers at any time or cancel it all at any time if things change.

Web based controls

Log into the web based portal to manage your phone system features including menu based incoming call routing, internal extension transfers, conference calling, voicemail control, hours of operation management and more.

Full reporting

Detailed call logs are provided on request so you are able to see data about incoming and outgoing calls made to and from your business. Invoices are also clear and well laid out for simple processing.

Use on mobile
& PC platforms

All phone controls including making, receiving and diverting calls are completed within the PC or mobile phone app making for much more intuitive functionality. The cloud solution means that you can operate without problematic old handsets.

Port your existing number to us

Your existing phone numbers that are controlled by your telco can be ported across to us so you can continue to use pre-existing business phone numbers.

Full PABX
functionality

All your typical phone system features are avialable including;
- menu based "digital reception" for incoming calls
- setup incoming calls to ring on different lines until answered
- change your "hours of operation"
- auto-forward an extension to another
- voicemail and hold music
- centralised phone directory searchable by all staff 

Australian
based

Support and accounts staff are all based in Australia to ensure the best service levels and all data and call history remains within Australian borders to protect your privacy.

Support and accounts staff are all based in Australia to ensure the best service levels and all data and call history remains within Australian borders to protect your privacy.

Video
conferencing

Setup audio and video conferencing as and when needed on your PCs or mobile devices to allow for online meetings.

 Recent Testimonials

“We moved to the i360 Cloud Phone service in July 2019 and have been very happy with the reliability, support and functionality of the service. It’s great to have the personalised service along with such easy to use cloud based phone technology. Would definitely recommend.”

David Young

General Manager

Medical Business Systems

"We have found the i360 Cloud Phone service to be very user friendly and I particularly like that I can call any staff member direct now rather than calling the office number and having to be redirected. I also like that regardless of where I am working from, I can call out from the office line.

Renee Cooper

Director

In Depth Advisory

"We much prefer working with the guys at i360 Cloud Phone services rather than having to deal with the large Telco we used to. . The personalised service and simple pricing is great while the functionality of the cloud based pabx provides us with all the features we need.  It's easier and better."

David Welch

Director

Victor Eye Centre

 

​Pricing

CONSULTATION

  • We design the most cost effective plan - FREE

    • We will call you and discuss your requirements

    • We will analyse your current phone bill

    • We will provide a written quote on the plans/services we recommend


PHONE LINES

  • Unlimited talk time capped line - $66 per line

    • Landlines - No flag-fall (unlimited talk time and unlimited outgoing calls)

    • Mobiles - No flag-fall (unlimited talk time and unlimited outgoing calls)

    • 1300 numbers - 35c flag-fall (unlimited talk time)

    • 13 numbers - 35c flag-fall (unlimited talk time)

    • International timed calls (vary per country - full listing available on request)
       

  • Pay As you Go line - $8.80 per line

    • Landlines - 10c flag-fall (unlimited talk time and unlimited outgoing calls)

    • Mobiles - 17c per minute (no flag-fall, charged per second)

    • 1300 numbers - 35c flag-fall (unlimited talk time)

    • 13 numbers - 35c flag-fall (unlimited talk time)

    • International timed calls (vary per country - full listing available on request)
       


PHONE NUMBERS & EXTENSIONS

  • Standard Phone numbers - $2.20 per number

    • Existing numbers you use right now can be moved over to the cloud service

    • Standard Australian numbers on which callers can reach you

    • These can be setup to call a group of phones/staff or a centralised reception

    • Each plan has to have a minimum of one phone number attached to it

    • You can have more phone numbers than you have phone lines

  • 1300/1800 numbers - $22 per number

    • Per minute incoming call charges apply

    • Prices vary depending on the type of call (eg. mobile/landline etc)

  • ​Extensions - $0 per extension

    • Extensions are separate to lines or numbers and can be used for internal calls

    • Extensions can also be used for putting calls through to other staff


PABX HOSTING & SUPPORT

  • Cloud phone system hosting
    $33 inc GST per month

     

  • Technical ​support and account management
    20% of all phones lines and call costs

     

SETUP FEE

  • Setup fee
    $99 inc GST at start of service to commission all services

 

i360cloud

Level 5, 20 Bond Street

Sydney, NSW 2000

sales@i360cloud.net.au

 

1800 38 25 80

www.i360cloud.net.au

Address

Level 5, 20 Bond Street
Sydney
NSW, 2000

Important billing information
 

  • All invoices will be issued on the 10th of the month

  • Services charged in advance are;

    • Phone lines

    • Phone numbers

    • Cloud phone system hosting

    • Technical Support and account Management fees - on all lines and numbers

  • Services charged in arrears are;

    • All call costs

    • Technical Support and account Management fees - on all call costs

    • Setup fee is charged in advance of any setup work

  • First invoice for plans and call charges will include;

    • pro-rata fees for lines/numbers active in the first month

    • active lines/numbers for second month

    • active lines/numbers for third month

    • call charges from first month

  • No lock-in contracts – just use month to month

  • After cancellation fees charged in arrears will be debits from your account at the next billing cycle

  • Additional annual fees apply if clients require more than 8 phone lines.


 

​Important Privacy Information
 

  • Are all call records and contact lists kept in Australia? Yes, all data associated with the phone system is kept within Australian borders at all times and therefore are subject to Australian privacy laws.

  • See more on our privacy policy.

Glossary of Terms
 

  • Phone line - each line represents one concurrent inbound or outbound phone call. If you wanted four people to all be able to be talking at once you would need four phone lines. You can purchase two types of phone lines

    • capped unlimited lines

    • pay as you go lines

  • Phone number - an Australian number with state based area codes. You can choose which state your numbers appear to be located. Existing phone numbers can be ported across to your service.

  • Extensions - is an internal number that allows staff to call each other without cost.

  • Flag-fall - a single cost to connect a call. Usually flag-fall is followed by free unlimited talk time.